Terms & Conditions.

THE FOLLOWING TERMS constitute an agreement (the “Agreement”) between you as the (“User”/”Client”) and HEY BEAUTIFUL/SKINCARE ALCHEMIST, (“we”, “us”) and contain the terms and conditions that apply to your access and use to The Services provided by Us.

Appointments

Please arrive on time for your appointment. Late arrival will result in a shortened treatment time, treatments will be charged full price. Arrivals as late as 15 minutes will be denied service but charged full price.

Cancellations

To cancel or to change an appointment, a minimum of 48 hours notice is required. Appointments missed will be charged at full treatment price.

Booking Fee

We reserve the right to request a non refundable booking fee in order to secure an appointment. Any changes to the appointment must be made in accordance to the cancellation policy. Any missed appointments or cancellations made less than 48 hours, will risk you losing your booking fee.

Courses

All courses must be paid in full at the time of booking and completed within 9 months. Missed appointments may result in treatments being deducted from your course.
All courses are non refundable.

Gift Vouchers

Gift vouchers are available for treatments and must be produced at the time of treatment. Vouchers are valid for 12 months from the date of purchase.
If paying with a gift voucher, you must give details at time of booking. Gift vouchers may not be exchanged for cash or other vouchers. Change will not be given, but the balance will remain on the voucher until it's expiry date.

Patch Tests

Tinting, eyelash extension services, electrolysis hair removal and IPL treatments require a patch test 48 hours prior to your first treatment, this is for your own safety and also for insurance purposes.
Providing no adverse reactions take place, your treatment will go ahead.

Prices

Hey Beautiful/Skincare Alchemist's prices are subject to change without notice.

Advanced Treatments

Advanced treatments such as dermaplaning, electrolysis, IPL hair reduction and IPL medical therapies can only be performed on people over the age of 18.

The Right to Refuse Treatment

Please note that we reserve the right to refuse treatments; disrespect will not be tolerated.